To accomplish our Mission, we hold these Corporate Values as central to our success:

Spiritual Values
We embrace and promote the spiritual values of our Christian heritage to guide our ethical decision-making and to promote wholeness in our staff and those we serve.

Customer Service
We value an uncompromising dedication to understanding and satisfying our customers. At orientation, we train our employees to keep the Caring Expert Promise, which says we will treat all customers with respect and caring, treating them how they wish to be treated.

Valued Employees
We recognize and reward the contributions of our employees, and believe that qualified, committed and caring professionals are our most valuable asset.

Continuous Improvement
We embrace change and continually seek ways to provide quality, cost-effective health services that meet orexceed our customers' expectations.

Public Accountability
We are responsive to the needs of our community and are committed to promoting and providing appropriate community-centered services to improve the health status of the people we serve.

Respect
We value an atmosphere of trust and fairness and hold the highest regard for the worth and rights of others.

Teamwork
We value team accomplishments through collaborative efforts and support the physicians and other professionals who share responsibility for the care given.

Financial Strength
We practice prudent business planning and cost management strategies to ensure financial viability and responsible growth.

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The Corporate Compliance Program at Deaconess helps all of our employees "do the right thing." At Deaconess, our intent is to conduct all of our business in compliance with both the letter and the spirit of applicable rules, regulations, policies and procedures. Our intent is to conduct our business with honesty, integrity and a strong commitment to high ethical standards. As a corporation, all Deaconess employees will vigorously enforce our compliance as we seek to provide:

• Quality care for our patients and customers
• Value for the healthcare dollars committed to us
• Safety for our employees
• Protection of the environment

All Deaconess employees receive corporate compliance training as part of their initial orientation and are given detailed information in a corporate compliance booklet. Employees also continue to receive regular compliance refresher training because these issues are important to us, as individuals and as a corporation. Deaconess, the government and our customers all expect compliance, and it remains the basis of quality care and service.

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If you have a question or concern, please contact the Deaconess Corporate Compliance Officer:

Toll-Free Hotline
1.877.259.5366 You can leave a voicemail, which is accessed only by the compliance officer

Letter
Corporate Compliance Officer
Deaconess Associations Inc.
311 Straight St.
Cincinnati, OH 45219

Email
Comply@deaconess-cinti.com
Remember that addresses and messages submitted over the Internet may not be confidential because of the nature of the Internet.

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